Privacy Policy

Last updated: January 16, 2026

United Aqua Group (“UAG,” “we,” “us,” or “our”) operates the UAG Mobile App (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By using the App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

Email Address: We collect your email address when you sign in to the App. This is used to verify your identity and link your session to your UAG member account.
 

 

Information Collected Automatically

Device Information: We may collect information about your mobile device, including device type, operating system, and unique device identifiers.
 
Usage Data: We collect information about how you interact with the App, including pages viewed, features used, and time spent in the App.
 
Log Data: Our servers automatically record information when you use the App, including your IP address, browser type, and access times.

How We Use Your Information

We use the information we collect to:
  • Authenticate your identity and provide access to your UAG member account
  • Process orders and facilitate purchases through our platform
  • Provide customer support and respond to your inquiries
  • Improve our services by analyzing usage patterns and user feedback
  • Send important notifications about your account, orders, or changes to our services
  • Ensure security and prevent fraudulent activity

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers
We work with BigCommerce to power our e-commerce platform. When you access the store through our App, your information may be processed by BigCommerce in accordance with their privacy policy.

Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

 

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

– Encrypted data transmission (HTTPS/SSL)
– Secure authentication using one-time passwords (OTP)
– Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Session tokens expire after 60 days of inactivity, after which you will need to re-authenticate.

 

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to certain exceptions
  • Opt-out: Opt out of certain data collection or marketing communications

To exercise any of these rights, please contact us using the information provided below.

 

Children’s Privacy

The App is intended for use by businesses and their authorized representatives. We do not knowingly collect personal information from children under 13 years of age. If you believe we have collected information from a child under 13, please contact us immediately.

 

Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the App and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

 
United Aqua Group
 
– Phone: (702) 291-7850
– Website: https://unitedaquagroup.com

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California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

– The right to know what personal information is collected
– The right to know whether your personal information is sold or disclosed
– The right to opt out of the sale of personal information
– The right to request deletion of your personal information
– The right to non-discrimination for exercising your privacy rights

To submit a request, please contact us using the information above.

 

International Users

If you are accessing the App from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using the App, you consent to this transfer.

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